NQ Jewelers will accept authorized returns ONLY within 16 days from the shipping date. Items must be returned in their original unworn condition with all original labels and plastics attached to the item. Removing the return label attached to the items will void this return policy. If it is determined by NQ Jewelers that, there is any kind of damage such as scratches, marks, blemishes, or alteration of any kind on the item, item box, booklets, and any additions item (promotional gifts) which came along with the purchased item, we will not accept the return, in which case the customer will be liable for all shipping and handling fees for returning the item to him/her. We do NOT accept returns on any special orders. All special orders are final sale. Items noted by the "R" icon on the invoice will be returnable, and items noted by the "N/R" icon on the invoice will not be returnable. We will not refund shipping and handling cost. Any credit or refund will be for the item sold price less shipping & handling and a 10% restocking fee.